Inquiry & Support

Aero Assist Global is a full-service aviation support company based in the Philippines, providing VIP ground handling, permits and clearances, hotel accommodation, VIP transportation, concierge and VIP security, inflight catering, charter flights, fuel services, and CAAP liaison services. We support commercial airlines, private operators, cargo carriers, government aviation entities, and corporate flight departments with professional, reliable, and cost-effective aviation support — available 24 hours a day, 7 days a week across 85 or more Philippine airports.

You can reach our operations team 24 hours a day, 7 days a week via email at ops@aeroassistglobal.com or by phone at +63 945 648 5270. You can also submit an inquiry using the form on this page and our team will respond within 1 hour for standard requests and immediately for critical matters.

Aero Assist Global operates exclusively across the Philippines, covering 85 or more airports throughout the Philippine archipelago — from major international gateways such as Ninoy Aquino International Airport (NAIA) in Manila, Mactan-Cebu International Airport, and Francisco Bangoy International Airport in Davao, to regional and domestic airports across Luzon, Visayas, and Mindanao. Our nationwide network of partners and agents ensures professional support wherever your aircraft operates within the Philippines.

We support a wide range of aviation operators including commercial airlines, private jet and business aviation operators, cargo carriers, charter operators, government and military aviation entities, corporate flight departments, humanitarian and NGO organizations, and general aviation operators. Our services are tailored to the specific needs of each client regardless of fleet size or operation type.

Yes. Our operations center is staffed 24 hours a day, 7 days a week, 365 days a year. Aviation never stops and neither do we. Whether your flight arrives at noon or 3 in the morning, our team is always available to support you with real-time assistance and rapid response across all Philippine airports.

Our operations team responds to all inquiries within 1 hour. For urgent and critical requests, we aim to respond immediately. We understand that aviation operations are time-sensitive and we prioritize all requests accordingly. For the fastest response on time-critical matters, we recommend contacting us directly by phone at +63 945 648 5270.

Our VIP ground handling services across Philippine airports include aircraft marshalling and parking, pushback and towing, passenger meet and greet, check-in and boarding assistance, baggage loading and unloading, cargo handling, aircraft cleaning and interior servicing, catering coordination, ground power unit connection, pre-conditioned air, potable water and lavatory servicing, and ramp safety supervision. We provide comprehensive turnaround support for all aircraft types operating in the Philippines.

We provide ground handling support at 85 or more airports across the Philippines including all major international and domestic airports. Key airports we cover include Ninoy Aquino International Airport (NAIA / RPLL) in Manila, Mactan-Cebu International Airport (MCIA / RPVM), Francisco Bangoy International Airport in Davao (RPMD), Iloilo International Airport (RPVI), Bacolod-Silay International Airport (RPVB), Puerto Princesa International Airport (RPVP), Laguindingan Airport in Cagayan de Oro (RPMY), General Santos International Airport (RPMR), Zamboanga International Airport (RPMZ), and many more regional and domestic airports across Luzon, Visayas, and Mindanao. Contact our operations team with your specific airport and we will confirm availability and arrange the necessary services.

We recommend submitting ground handling requests at least 24 hours before your planned arrival to allow sufficient time for coordination and confirmation with our airport partners. However, we understand that aviation operations can change rapidly and we do our best to accommodate last-minute and same-day requests. For urgent or same-day ground handling requirements, please contact our operations team directly by phone at +63 945 648 5270 and we will respond immediately.

Yes. We have extensive experience handling VIP, government, and state aircraft at Philippine airports with the highest levels of professionalism, discretion, and security. Our VIP ground handling services include dedicated meet and greet at the aircraft, private terminal and VIP lounge access, expedited Bureau of Immigration and Bureau of Customs processing, luxury ground transport coordination, and full confidentiality throughout the entire operation.

Our ground handling teams across the Philippines are trained and equipped to handle all aircraft types including narrow-body and wide-body commercial airliners such as the Boeing 737, 747, 777, and 787, and the Airbus A320, A330, A350, and A380, as well as business jets including Gulfstream, Bombardier, Dassault, and Cessna aircraft, turboprops, helicopters, cargo freighters, military aircraft, and special mission aircraft.

We process all types of aviation permits required for operations in and out of the Philippines including CAAP landing permits, overflight clearances, diplomatic flight clearances, military overflight and landing authorizations, humanitarian flight permits, slot coordination at congested Philippine airports, dangerous goods transport approvals, and NOTAM filings. We work directly with the Civil Aviation Authority of the Philippines and relevant government agencies to ensure smooth and timely permit processing for all flight types and aircraft categories.

Standard landing permits for the Philippines are typically processed within 24 to 48 hours when all required documents are submitted correctly and on time. Diplomatic and government flight clearances may take 3 to 5 working days depending on the nature of the operation and the agencies involved. Military authorizations may take longer. We always recommend submitting permit requests at least 72 hours in advance. For urgent permit requirements, contact our operations team immediately at ops@aeroassistglobal.com or +63 945 648 5270 and we will do our best to expedite processing through our direct CAAP contacts.

Typical documents required for Philippine permit processing include the Certificate of Registration, Certificate of Airworthiness, aircraft insurance certificate, noise certificate, radio station license, Air Operator Certificate, operating license, crew licenses and medical certificates, and flight plan details including route, aircraft type, registration, and passenger or cargo manifest. Additional documents such as diplomatic notes or special authorizations may be required for government and military flights. Our permits team will advise you on all specific requirements for your operation.

Yes. We have specialized experience processing permits for military and government aviation operations into and within the Philippines. Military overflight and landing authorizations are coordinated through the Department of National Defense and the Philippine Air Force. Government and diplomatic flights are handled through official channels including the Department of Foreign Affairs and relevant embassies — all managed with the utmost discretion and professionalism by our experienced permits team.

If a permit application is denied or delayed, our permits team immediately notifies you and works proactively to resolve the issue. This may include resubmitting the application with additional documentation, escalating through alternative official channels, or coordinating directly with CAAP and other relevant Philippine authorities to expedite approval. We maintain direct working relationships with civil aviation and government authorities across the Philippines to help resolve permit issues as quickly as possible.

Our VIP Security and Concierge services across Philippine airports include executive protection and close escort for high-profile passengers and dignitaries, secure aircraft parking and dedicated ramp supervision, private terminal and VIP lounge access with dedicated security screening, coordination with Bureau of Immigration for expedited arrival and departure processing, secure handling of valuable cargo and shipments, and 24-hour threat monitoring and risk assessment for your operations throughout the Philippines.

Yes. We have extensive experience providing discreet and professional security support for high-profile individuals, corporate executives, government officials, and foreign dignitaries arriving at and departing from Philippine airports. Our team coordinates closely with airport authorities, the Bureau of Immigration, and relevant government security agencies to ensure a seamless, secure, and confidential experience from aircraft to ground transport and beyond.

Our concierge services for VIP passengers in the Philippines include dedicated meet and greet at the aircraft or terminal, VIP lounge access and hospitality, fast-track immigration and customs processing, luxury ground transport arrangement, hotel and accommodation booking, restaurant and event reservations, and any other special requests to ensure a seamless and premium experience for your passengers throughout their time in the Philippines.

We arrange hotel accommodation for flight crews and passengers at airports across the Philippines. Our hotel services include crew layover accommodation at preferred rates near major Philippine airports, passenger hotel bookings for transit and extended stays, VIP and suite-level accommodation for high-profile guests, airport hotel transfers, and group accommodation for charter and airline crews. We work with a network of trusted hotels near all major Philippine airports to ensure comfortable and convenient accommodation for every operation.

We arrange crew and passenger accommodation near all major Philippine airports including Ninoy Aquino International Airport in Manila, Mactan-Cebu International Airport, Francisco Bangoy International Airport in Davao, Iloilo International Airport, Bacolod-Silay International Airport, Puerto Princesa International Airport, Laguindingan Airport in Cagayan de Oro, General Santos International Airport, Zamboanga International Airport, and other regional airports across Luzon, Visayas, and Mindanao. Contact our team with your specific airport and accommodation requirements and we will arrange everything for your crew or passengers.

We recommend submitting hotel accommodation requests at least 24 hours before your planned arrival to ensure availability and the best rates at your preferred hotel near the airport. For last-minute or same-day accommodation requests, please contact our operations team directly by phone at +63 945 648 5270 and we will do our best to arrange suitable accommodation as quickly as possible.

We provide luxury ground transportation services for VIP passengers, flight crews, and corporate clients across the Philippines. Our VIP transportation services include airport transfers in premium and luxury vehicles, dedicated chauffeur-driven transfers between airports and hotels, inter-city transfers, and ground transport coordination for high-profile passengers and dignitaries. All vehicles are well-maintained, air-conditioned, and operated by professional and courteous drivers familiar with Philippine roads and airports.

Our VIP transportation services cover all major cities and airport areas across the Philippines including Metro Manila, Cebu, Davao, Iloilo, Bacolod, General Santos, Cagayan de Oro, Zamboanga, Puerto Princesa, and other key destinations across Luzon, Visayas, and Mindanao. Contact our team with your specific pickup location, destination, and schedule and we will arrange the appropriate vehicle and driver for your requirements.

We recommend booking VIP transportation at least 12 to 24 hours before your planned arrival or departure to ensure vehicle and driver availability. For last-minute transportation requests, please contact our operations team directly by phone at +63 945 648 5270 and we will do our best to arrange suitable transport as quickly as possible.

We arrange all types of charter flights operating within and out of the Philippines including private and VIP charter, corporate charter, cargo charter, government and diplomatic charter, humanitarian and relief charter, medical evacuation flights, sports and events group charter, and special mission flights. We work with a network of certified Philippine and international aircraft operators covering all aircraft types from light aircraft and turboprops to business jets and wide-body airliners.

Every charter operator we work with undergoes a thorough safety verification process before we recommend them to clients. This includes verification of a valid Air Operator Certificate issued by CAAP or the relevant civil aviation authority, insurance coverage verification, crew qualifications and license checks, and aircraft maintenance records review. We only work with operators who meet Philippine and international aviation safety standards — your safety is never negotiable.

We arrange charter flights to all domestic destinations across the Philippines as well as international destinations throughout Asia and beyond. For domestic charters, we cover all airports across Luzon, Visayas, and Mindanao. For international charters, we coordinate with certified operators and handle all necessary permits and clearances for your destination. Contact our charter team with your specific origin, destination, dates, and passenger or cargo requirements and we will provide options and pricing within 1 hour.

Our charter team can arrange flights at very short notice — in many cases within a few hours for urgent domestic requirements. For standard charter requests, we typically provide aircraft options and pricing within 1 hour of receiving your inquiry. For the fastest response on urgent charter requirements, contact our operations team directly by phone at +63 945 648 5270.

Yes. We arrange dedicated cargo charter flights for all types of freight operating within and out of the Philippines including general cargo, time-critical express freight, oversized cargo, live animals, pharmaceuticals and temperature-sensitive cargo, valuable cargo, and humanitarian relief supplies. We have access to a range of freighter aircraft suitable for all cargo types and sizes. Contact our team with your cargo details, origin, destination, and required dates and we will arrange the right solution for your shipment.

We coordinate the supply of aviation fuel at airports across the Philippines. The primary fuel type available at Philippine airports is Jet-A1, which is the standard aviation turbine fuel used by commercial and business jet aircraft. AvGas 100LL is available at select airports for piston-engine aircraft. All fuel supplied meets strict international quality specifications and is sourced from certified and reputable fuel suppliers operating within the Philippines. Contact our fuel team with your specific airport, aircraft type, and fuel quantity requirements and we will confirm availability and arrange uplift for your operation.

We coordinate fuel uplift at airports across the Philippines including all major international and domestic airports. Key airports where we arrange fuel services include Ninoy Aquino International Airport in Manila, Mactan-Cebu International Airport, Francisco Bangoy International Airport in Davao, Iloilo International Airport, Bacolod-Silay International Airport, Puerto Princesa International Airport, Laguindingan Airport in Cagayan de Oro, General Santos International Airport, Zamboanga International Airport, Clark International Airport, and many more regional and domestic airports across Luzon, Visayas, and Mindanao. Contact our fuel team with your specific airport and fuel requirements and we will confirm availability and pricing.

We only coordinate fuel uplift through certified and reputable fuel suppliers operating at Philippine airports who comply with all applicable aviation fuel quality and safety standards. Every uplift is accompanied by complete quality documentation including fuel release certificates and density records. Our fuel team verifies supplier credentials and quality compliance before arranging any fuel uplift to ensure the safety and integrity of every fuelling operation across the Philippines.

We recommend submitting fuel requests at least 24 hours before your planned arrival to allow sufficient time for supplier coordination and confirmation at your destination airport. For remote or smaller domestic airports where fuel availability may be limited, we recommend requesting as early as possible — ideally 48 to 72 hours in advance. For urgent or last-minute fuel requirements, contact our operations team directly by phone at +63 945 648 5270 and we will do our best to accommodate your request as quickly as possible.

Yes. We regularly arrange Jet-A1 fuel uplift for private and business jet aircraft at major Philippine airports including NAIA, Mactan-Cebu, Davao, Clark, and other airports with general aviation facilities. We coordinate directly with airport fuel suppliers and into-plane service providers to ensure your aircraft is fuelled efficiently and on schedule. Contact our team with your aircraft type, registration, planned arrival airport, and required fuel quantity and we will arrange everything for your operation.